... hands-on 有直接经验的 handle problems efficiently 有效地处理问题 hard and fast rules 严格的规定 ...
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事先要有准备以便你可以有效地处理问题，而不会让客户恼怒。
It's good to be prepared so that you can handle the call efficiently, without irritating the customer.
预防、治理金融危机需要及时有效地处理问题金融机构，接管已经成为国际上处理问题金融机构的主要方式之一。
To prevent and treat financial crises involves a timely and effective handling of problem financial institutions, conservatorship being one of the main alternatives internationally.
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