本文在客户细分的基础上，就留住电信企业的有价值的客户提出了有针对性的策略建议。

On the basis of customer segment, this article brings forward some strategies in maintaining valuable customer for China Telecommunication Corpoation.

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因此，研究顾客声音数据的收集、处理过程及方法，是找出有价值的客户声音数据的重要手段。

Thus, the voice of the customer data collection, process and methods of treatment, clients are valuable to identify an important means of voice data.

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中国电信市场已进入空前激烈的自由竞争的时代，有价值的客户已成为各电信运营商追逐的焦点。

Telecommunication market of China has already changed into drastically free competitive market, each telecommunication operator focus in valuable customer.

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