我们还假设您已经理解企业层次开发的各种概念，比如资源文件管理，项目管理，以及缺陷管理。
We also assume that you understand the various concepts of enterprise-level development, such as source file management, project management, and defect management.
程序文件由编写部门经理审核，管理者代表批准。
The Process Documents shall be reviewed by compiling department manager and approved by management representative.
协助客户关系经理处理投诉文件，投诉分析报告，并向管理层做好汇报及给予分析可解决方案的建议。
Assist CRM Manager in compiling customer complaints files, providing analysis and reports, reporting to DM managements and providing advises or proposals to solve the case.
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