他们已制定出改善服务质量的计划。

They have work out a scheme for improving their service.

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因此，电信企业都在寻求改善服务质量、提高市场竞争力的方法。

So telecommunication enterprise are seeking method of improving service quality and raising market competitiveness.

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本文从服务质量的关键要素交互质量入手，探讨改善服务质量的途径和方法。

This article start from the key elements of the service quality that is interaction quality, do the exploration of ways and met.

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