因此只有代理模式部署支持请求路由。
Therefore, only proxy mode deployment supports request routing.
早上10点起床，查看Campfire日志，处理过夜支持请求。
Wake up around 10am, check Campfire logs, clear overnight support tickets.
当支持请求进入到IT部门，第一级支持团队将首先进行处理。
When a support call comes in to an it department, it is first handled by the first-level support team.
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