目的构建和谐的医患关系，提高护理服务质量。
Objective to build up a harmonious physician-patient relationship, so as to improve nursing-service quality.
目的通过实施星级服务措施，提高护理服务质量。
Objective To assess the executive effectiveness of star-class nursing service.
目的进行规范化服务礼仪培训，提高护理服务质量。
Objective to standardize etiquette performances in order to improve nursing service.
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