在数字时代的员工必须懂得如何有效地当面传递和接收讯息，当然，通过电话，邮件和社交媒体等渠道也不例外。

Workers in the digital age must know how to effectively convey and receive messages in person as well as via phone, email and social media.

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有一些例外可能接收记录没有书面许可。

There are a few exceptio regarding who may receive records without written permission.

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