一个总是懂得感恩的人会比一个只会挑剔抱怨的人站得更稳。
One who can always find a reason to be grateful will always stand stronger than one who can only find a reason to complain.
如果你发现他们的工作表现无可挑剔，那么你必须找出抱怨者的动机并消除他们的疑虑，不要让责备加深。
If you find that they are doing an excellent job, then you must figure out the complaining executive's motivations and resolve them. Do not let an accusation of this magnitude fester.
所以将抱怨转化成一些有用的东西需要两个步骤，先是将挑剔的目光转向实际上可以做的一些事情，然后积极地行动。
So transforming complaining into something useful is a twofold process that begins with turning our critical eye to look at things we can actually do something about, and then taking positive action.
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