他表示，银行因该和顾客打造深厚的联系，从而才能发现这些变化，并对此做出调整。
Banks need to have deep customer relationships to spot and respond to these changes, he says.
根据顾客需要，一些手表打造成黄金款或白金款，而一些甚至是非卖品。
Some of these watches are available with gold or platinum cases – by the customer’s choice, and some are even impossible to buy for the reason that these watches are not for sale.
Handelsbanken同时还避免奖金的发放。因为该银行的工作是基于与顾客和员工打造的长期关系。
Handelsbanken eschews bonuses too, on the grounds that they work against long-term relationships with customers and employees.
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