是否有帮助页面或者客服中心的链接？
但是，经常采用这些方法的主要是那些需要大量同质员工的大型企业，像电话客服或者保险经纪人。
Such tools, however, have mainly been the trademark of large corporations recruiting armies of similar workers, like telephone service representatives or insurance sales agents.
你的客服人员整天与顾客对话，他们没有时间、兴趣或者练习机会来找到更好的工作方式。
Your customer service people spend most of the day talking to customers. They don't have the time, the inclination, or the training to figure out better ways to do things.
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