思博（SoftBrands）是全球制造业和酒店业企业管理软件的领导者，拥有覆盖全球的企业软件研发、销售和支持服务。遍布全球100多个国家的5000名客户每天正在使用思博的制造业和酒店业产品。思博目前有775名员工，总部在美国明尼苏达州明尼阿波利斯市，在欧洲、印度、亚洲、澳大利亚和非洲设有分支机构。
和Expedia属于同一家母公司，据思博特称，前者也使用了同样的计算机系统。
owned by the same parent as Expedia, has the same computer system, according to Siebert.
思博特称Expedia的系统一错再错，因为它本应该帮我们找到另一家能入住的酒店，即使距离很远。
Siebert said the Expedia system failed doubly because the company should have figured out how to find us another hotel property, even if it were many miles away.
Expedia客户服务部高级总监托马斯•思博特称：“我们确实做好了技术上的安排，防止发生这种情况。”
"We have technology set up to ensure that what happened doesn't happen," says Thomas Siebert, senior director of customer service at Expedia.
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