本文介绍如何第三方，通过同理心聆听使用，可以帮助解决或改造社会矛盾。
This essay describes how third parties, through the use of empathetic listening, can help resolve or transform community conflicts.
以祷告的心聆听这些话，藉著重复在那个时刻最能打动你的心的词句，在心里或开声的回应。
Listen prayerfully to the words; respond silently or aloud by repeating words that strike you as most important in this moment.
你的太太需要你全神贯注地听，她希望在她说话的时候你看着她的眼睛，放下手中的报纸，关掉电话，聆听她的心……感受她的伤痛……时刻在那里支持她。
She wants you to look at her when she is talking. She wants you to put down the newspaper and turn off the TV and hear her heart … feel her pain … and just be there for her.
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