Jones-Evans.女士声称，Lloyds TSB同样因此得以关闭其11个人工呼叫中心中的一个，这又能带来“极有吸引力”的成本节约。
Lloyds TSB has also been able to close one of its 11 manned call centres, reaping “very attractive” cost savings, says Ms Jones-Evans.
服务外包行业的主要平台是呼叫中心，而呼叫中心中话务员的素质是决定整个呼叫中心经营成败的关键，也可以说是整个服务外包行业的心脏所在。
The Call Center is the main platform of the Service Outsoursing Industry, and the key of the Call Center's management depends on the quality of the operator.
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