然后，掌握客户关系管理系统里的筛选和分类工具，建立起你自己的潜在客户金字塔。

Then get familiar with the filters and sort tools on your CRM program and build your own prospecting pyramid.

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本论文首先介绍了客户关系管理的3 C方法以及方法中的客户金字塔工具，指出物流企业也需要客户细分的工作。

Firstly, the paper introduces 3c method and the pyramid tool in customer Relationship Management, points out that the logistics enterprise also needs the work of customer segmentation.

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（见本文）实属一脉相承，后两位中前者早期研究无国界管理，后者晚期研究“金字塔基” 理论，帮助企业同贫困客户打交道。

Prahalad (see article), whose later field of interest was “the base of the pyramid”—helping businesses to work with poorer customers.

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