客户服务不是Call Center(呼叫中心),而是Customer Connect Center(客户联系中心)。这就是集客能力,也是全球服务业价值链整合的趋势。
基于19个网页-相关网页
航空公司的企业沟通部门将Twitter的信息转给了客户服务中心,客服部门随后联系了这名客人并为给他带来不便道歉。
Corporate communications has passed the Tweet onto the customer service department, which contacts the passenger to apologize for the inconvenience.
后续请求也被同等对待:客户端总是联系中心协调者节点,而协调者节点会从正确的节点检索数据。
Subsequent requests are treated similarly: the clients always contact the central coordinator node, and the coordinator node retrieves the data from the correct node.
例如,如果重要的零售银行客户联系呼叫中心来发牢骚,那么,该新软件将会预测——基于客户数据——这个客户将要离开。
For example, if a high-value retail banking customer dials the call center to complain, the new software may predict-based on the customer's data-that the individual is likely to leave.
应用推荐