...为研究对象，以探讨“物流能力对企业绩效之影响——客户导向能力与信息导向能力”，认为物流能力分为客户焦点（customer focus）及信息焦点（information focus）两个方面。
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这是我的客户焦点的一部分，在其中，我试着理解我的客户正在承受的压力。
This is part of my client focus in which I try to understand the pressures my clients are experiencing.
焦点是客户是否感觉到自己获得了最高的业务价值。
The focus is on whatever the client perceives as the highest business value.
并非如此，他应该将焦点放在他们能为客户提供的服务上面。
No. His talk should have been focused on the services they offered to clients.
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