How to improve customer satisfaction and reduce customer churn rate of enterprise managers to become an imminent challenge.
如何有效的提高客户满意度,降低客户流失率成为企业管理者迫在眉睫的挑战。
参考来源 - 中远物流客户满意管理系统的构建·2,447,543篇论文数据，部分数据来源于NoteExpress
当客户流失率很高时，我们很难提高市场份额。
It would be difficult to grow market share in the face of high rates of customer loss.
Hinrichs表示，环球资源上的客户流失率也大致如此。
The turnover rate at Global Sources is about the same, Hinrichs said.
这恰恰说明如果服务与产品销售的选择面更少，销售代表更容易销售成功，而客户流失率下降了35%。
It turned out that the sales reps were more successful when they had fewer options and services to sell. As a result, customer turnover fell by 35 percent.
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