通过分析、更新相关的客户服务流程和工作指导提高客户服务质量。
Improve customer service quality by analyzing and updating processes and work instructions related to customer service.
为确保组织目标实现,一线管理者在建立和影响客户服务流程上发挥着重要作用。
Frontline managers play an important role in developing and influencing the customer service processes to ensure the organisation's objectives are met.
因此,如果客户的亲密关系,那么,我们重新设计我们的客户服务流程,甚至是我们的结算过程,以提供更好的服务。
So if its customer intimacy , then we reengineer our customer service processes and maybe even our billing processes whatever to give better service to the customers.
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