相比具有完善的客户投诉处理系统的公司，我更佩服那些把事情做到前面、规避客户投诉的那些公司。

I admire companies with the foresight to prevent complaints not the ones with the systems to deal with them.

youdao

是否有良好系统处理客户投诉，并以客户规定的格式进行沟通。

There is a well defined system for replying customer complaint, and have the ability to communicate necessary information and data in the customer-prescribed format.

youdao