当消费者从你那里购买产品，与你的销售代表交谈，或者退换产品的时候，一个真正的客户关系管理产品或服务能帮助你记录这些数据，然后通过这些数据来增加对客户的了解。

When a customer buys from you, chats with your sales rep and maybe returns a product, a true CRM product or service can help you mine this data and use it to know more about your customers.

youdao

在本文中，我展示了四个实现制造资源规划(Manufacturing Resource Planning, MRP)和客户关系管理(Customer Relationship Management, CRM)服务的实例，如下所示。

In this paper, I show you the following four instances of implementing Manufacturing Resource Planning (MRP) and Customer Relationship Management (CRM) services.

youdao

第1级将第0级的实体(如运营)细化为更为具体的功能领域，如客户关系管理(Customer Relationship Management, CRM)、服务管理和资源管理。

Level 1 refines the level 0 entities, such as operations, into more specific functional areas, such as customer relationship management (CRM), service management, and resource management.

youdao