行业分析人士非常认可客户体验系统（Customer Experience Systems）产品组合。市场分析公司杨基集团在其2008年3月份的《Making Cents of the Customer Experience》报告中表示：“目前，电信运营商...
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系统管理员已经了解了环境的后端；该工具可以让他们了解客户端体验。
System administrators already know the back end of the environment; this tool gives them insight into the client experience.
eBay桌面是个很好的例子，它通过在客户端分配较高程度的逻辑，提供有趣的用户体验，比如倒计时器和系统托盘通知。
The eBay Desktop as an example has a high degree of logic on the client to provide an engaging user experience with features such as countdown timers, and system tray notifications.
每个流程都将与系统用例对应(位于系统边界外的手动流程和客户体验流程除外)。
Each process will correspond to a system use case (except manual and customer experience processes that lie outside the system boundary).
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