时间：尽早知道顾客姓名。例如：在提供帮助后立刻就问。
When: Request the customer name early in the call e. g. soon after offering to assist.
很多语音识别服务存储顾客的信息，当他们打电话时使用顾客姓名进行问候。
Many speech-recognition services store customers' information and greet them by name when they call.
客票为记名式，只限客票上所列旅客姓名与身份证件信息一致的旅客本人使用。
The ticket is registered, and may be used only by the passenger whose name is listed on the ticket and this must match the passenger's ID information.
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