第1级将第0级的实体(如运营)细化为更为具体的功能领域，如客户关系管理(Customer Relationship Management, CRM)、服务管理和资源管理。
Level 1 refines the level 0 entities, such as operations, into more specific functional areas, such as customer relationship management (CRM), service management, and resource management.
固定电话运营商如美国电报电话公司和弗莱森通讯（Verizon），还有你像康卡斯特和时代华纳（Time Warner）之类的有线电视公司，他们现在都可以以“网络管理”为名义来任意限制下载速度。
Fixed-line carriers like AT&T and Verizon, as well as cable companies such as Comcast and Time Warner, are now free to throttle download speeds in the name of "network management".
现阶段城市出租车运营中出现了诸多问题，如空驶率偏高、驾驶员劳动强度过大等，影响了城市交通系统的正常运行，因此，需要进一步加强北京市出租车运营管理。
At present time, there have been many problems in taxi operation, such as high vacancy rate and high work load for taxi drivers, which bring inconvenience to the urban traffic.
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