我应该如何接电话？
我教了你半天如何接电话了，但你仍然很发怵！
I gave you a long lesson on how to answer the phone and you're still too scared!
我认为员工如何接电话，甚至如何通过语音邮件问候，同样能够让你感觉到他们是否投入和开心。
I think you can also get a sense as to how engaged and happy employees are just by how they answer the phone, or even by the nature of the voice mail greeting.
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