失验(Disconfirmation)：表示顾客的期望与产品绩效差异的程度。失验的强度与方
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短语
正向失验
positive disconfirmation
负向失验
negative disconfirmation
期望失验模式
Expectancy disconfirmation model
验证失败
authentication failed
;
verification failed
;
authFailed
试验失败
test failure
失败体验
experience of failure
失重试验
Loss of mass test
;
zero-G test
;
loss-in-weight test
漏失试验法
leak-off test