需要一种能够增加自助服务、邮件、呼叫中心和合作伙伴的多渠道能力，以减轻社会工作者的工作量并及时处理客户的需求。
A multi channel capability adding self-service, mail, call center and partners was desired to off load the case workers and process customer needs in a timely fashion.
自助服务模式处理一个业务和它的各种类型的用户之间的用户接口驱动的交互。
The Self-Service pattern addresses user interface driven interactions between a business and its various types of users.
英国NCR，一家销售自助服务系统的公司，正在研制一种机器，不仅可以让顾客购买到所需的商品还可以处理退货。
In Britain, NCR, a company that sells self-service systems, is trying out machines that let customers not only buy merchandise on their own but also return it.
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