对于需要改签或退票的乘客，他们可以在12306平台上或在车站售票处就能改签或退款。

For passengers who need to change or return their tickets, they can change the tickets or get their fund through 12306.cn or the ticket office at the station.

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如果那些预定了这款车型的顾客们想退回这款车，那么他们可以获得全额退款。

Customers who have ordered the model could get full refund if they intend to return the car.

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根据DSG发言人称，在停产宣布前购买了触屏设备的客户将可以根据价格不同得到退款。

Customers who bought TouchPads before the announcement will be able to get refunds of the difference in price, according to a spokesman for DSG.

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