...the accident that she couldn't go to work » 很遗憾,5月的附属法例获得如此----的事故,她不能转至工作 post reply » 发表回复 but still i feel guilty » 但我仍感到内疚 ..
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当投诉是建立在道听途说和愤怒的基础上时，合理的回复往往会点燃火花并使更多的人发表不公平的批评。
When the complaint is based on nothing but hearsay and anger, a reasoned response can often just ignite fires and push more people to post unfair criticism.
错误的回复：“我当然希望并非所有负面评论都是我们竞争对手发表的。”
Bad response: "I sure hope all these bad reviews aren't being posted by our competitors."
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