在争取新用户的同时，留住原有客户具有头等重要的意义。
Keeping customers, along with acquiring new ones, is of paramount importance.
交叉销售是指企业向原有客户销售新的产品或服务的过程。
Cross selling is the sale of a product to customers who already purchase a different product from the supplier.
“我们不得不面对同原有客户相互竞争的局面，虽然会有许多的不愉快，”郭说，“但是我们别无选择。”
"Many customers won't be happy with the decision to compete with them, " Mr. Kwok said. "But we have no choice. "
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