在前面的步骤中，我们选择的是单向操作。

In the preceding steps, we chose One Way Operation.

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积极的口头语言关注于所能完成的事情、提出有帮助的建议和选择，并且听起来宽容而鼓励，而不是单向的官僚作风。

Positive verbal language concentrates on what can be done, suggests helpful choices and alternatives, and sounds accommodating and encouraging rather than one-dimensionally bureaucratic.

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可以选择两种操作类型，单向操作和请求-响应型操作。

There are two operation choices; one-way and request-response.

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