是否有书面的客诉处理程序，包括步骤及职责？
Is there a documented procedure for handling of complains, including clearly defined steps and responsibility?
Header Header小部件显示与工作项相关的系统属性，包括步骤名称、最终期限、主题和说明。
Header Header widgets display system properties associated with work items, including step name, deadline, subject, and instructions.
阅读包括四个步骤，这不容易完成。快速阅读的课程和书籍对我们有用。
Reading includes four steps. It's not easy to finish. Speed reading courses and books are useful for us.
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