由于它们的主要目标是在协议过程中有效地指导从业者，并且减少审计失败，因此global CRM Process和剧本必须是完全可追溯且一致的。

Since their primary goal is to guide practitioners effectively during engagements and reduce audit failure, the Global CRM Process and playbooks must be entirely traceable and consistent.

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这些场景剧本专注于关键的用户交互，总是专注于某个用户角色是如何使用产品完成他们的目标的。

These scenarios focus on the most significant user interactions, always maintaining attention on how a persona uses the product to achieve their goals.

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通过探索情境场景剧本，你会找出来哪些功能需要集成在一起，从而提供给用户无缝且目标导向的体验。

By exploring context scenarios, you can get a good idea of what functions need to be integrated to provide a seamless, goal-directed experience.

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