前台主管直接负责处理电话查询，将抵达客人的资料和有关信息输入电脑系统中。

The Reception Supervisor is directly responsible for handling telephone inquiries, guest arrivals and the subsequent input into the computer system.

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收银员则亮灯，在收银小票背后签名以确认该宗销售，然后由前台主管陪同顾客往服务台办理会员卡。

For cashiers they will ring up the membership cost, sign the back of the receipt and call the CSM to escort the customer to the service desk.

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前台主管负责保持高标准的对客服务，从而赢得客人最大的满意，同时通过有效的日常管理，确保前台在预算的范围内得以高效运作。

Front Desk Supervisor is responsible and accountable for achieving and maintaining the highest standards of guest service and satisfaction. Responsible for daily operations of the Front Desk.

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