在同行业中的制造商或供应商，客户服务管理变得非常重要。
Customer service management is becoming extremely important for manufacturers or suppliers in the industry.
通常情况下，批发商会从制造商或供应商那里得到一些折扣。
It's the general practice that wholesalers usually get some discount from manufacturers or suppliers.
另一方面，由制造商或供应商交付的服务质量影响的客户提供服务的零售商。
On the other hand, service quality delivered by manufacturers or suppliers influence customer service retailer offered.
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