监控整个集团的内外部客户满意度指标，制定改进计划并监督执行，完成活动反馈报告从而帮助和支持运营部门的人提升客户满意度。

Monitor group wide customer satisfaction KPIs (both internally and externally), develop and supervise the execution of action plans and obtain feedback reports to support operational departments.

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制定一项含有解决极端耐药结核所需的资源和资助的全面预算计划，包括在当前和中期对结核的全面控制和艾滋病毒护理方面的必要改进；

Develop a fully-budgeted plan with the resources and funding required to address XDR-TB, including through necessary improvements in overall TB control and HIV care in the immediate and medium term;

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制定改进的行动计划。

Make the improvement action plan.

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