公平交易办公室也会调查顾客的满意度。
公平交易办公室的声明来自于对消费者协会抱怨的回应。
The OFT's announcement comes in response to a super-complaint by the consumers' association.
公平交易办公室有90天的时间来应对抱怨的各种行动，如果不的话，它将计划在做完决定后采取措施解决问题。
The OFT has 90 days to respond by stating what action, if any, it plans to take on the issue and the reasons behind its decision.
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