第四章讨论风险处理手段的研究，主要方法有：加强合同管理、施工索赔、工程保险、技术手段等。
The fourth chapter discusses risk solution investigation. Main methods contain: reinforce contract management, construct counterclaim , project insurance , technical measure and so on.
公司决定通过让保险持单人在线报告和跟踪其索赔情况这一方法转变索赔程序，无需电话受理。
The company decided to transform claims processing by allowing policy holders to report and track status of their claims online 24/7 without need for phone calls.
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