四是医患之间人性化沟通是诚信服务的基础；
Fourthly, humanity communication between patients and doctors is base of truthful services.
护士在构建和谐护患关系中起着主导作用，人性化护理是构建和谐护患关系的基础，而有效的沟通艺术是构建和谐护患关系的桥梁。
Nurses play a critical role in the establishment of harmonious nurse-patient relationship, of which the humanistic nursing is the essence, and the effective communication is the best measurement.
音乐非常有力，非常人性化，是如此美丽的沟通方式。
Music, it's very powerful. It's very human. It's just a beautiful way of communication.
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