交互英语的内容以听说为主。
英语培训；顾客感知服务质量；交互质量；服务质量差距。
English training; Customer Perceived Service quality; Interaction quality; Service quality gap.
听力理解是英语学习的一项基本技能，是一个语言与思维相互作用的复杂过程，是听者已有图式和输入信息交互作用的过程。
Listening comprehension, as a basic language skill, is a very complicated and interactive process of language and mind, as well as the exchange between schemata and language input.
通过对一个教学案例所反映的教学效果分析，表明概念图在交互式英语阅读教学中具有评价、指导和交互工具的功能。
Through the analysis of an experimental case, we prove that the concept-map-based interactive teaching model for English reading can function as the evaluation, guidance and interaction methods.
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