最后，通过对北京京东方科技集团成功实施CRM的案例，阐明企业在实施客户关系管理时的一般步骤和注意事项。

Then a successful case of CRM in the Beijing Jingdongfang Technology Group is offered to illustrate the general procedure and cautions for the implementation of CRM.

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中国最大的民营教育服务机构新东方教育科技集团本周四在纽约股票交易所挂牌上市。

New Oriental Education and Technology Group Inc., the largest provider of private educational services in China went public on Thursday in New York Stock Exchange.

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北京新东方教育科技集团董事长，著名的“留学教父”。

Beijing New Oriental Education Technology Group Chairman, the famous "Godfather of students."

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