尤迪斯.卡洛斯有一个博客，其内容就是关于email 礼仪，她还出版过这一方面的书籍； 她就抱怨道，写作的结构越松散，语句越简短，语法越不规范，这些语言背后所代表的想法和感情也就越肤浅。
Judith Kallos, who writes a blog and books about e-mail etiquette, complains that the looser, briefer and less grammatical the writing, the less deep the thoughts and emotions behind it.
调研公司（Tarp）发现一位顾客抱怨的同时就会有26个人不抱怨。
Research firm TARP has found that for every person who complains, there are 26 who do not.
他们经常抱怨不规律的工作时间使他们没法和家人待在一起，还抱怨由于家庭健康危机引起的紧张情绪。
They often complain of irregular work hours that keep them away from their families, and tensions that result from family health crises.
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