Afterward, go back over the process with your team and learn from your mistakes. And remember that there will be some people you cannot de-escalate without coercion.
接下来，和你的团队一起回顾整个过程，从错误中吸取教训，要记住，总会有些病人是你不采取强制措施就无法处理的。
If there are people cowboy coding in your company, or even worse-on your team-do everything you can to change that for the sake of your customers.
如果在您的公司(或者更糟糕，在您的团队)存在进行牛仔编码的人员，为了客户的利益着想，您应该竭尽全力地改变这种情况。
A large enterprise has a lot of applications, and your team thinks that there is some redundancy.
一个大型的企业拥有大量的程序，而您的团队会认为其中有一些冗余。
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