Most companies charge consumers a fee of about 15% of their total debt and start to withdraw chunks of that fee before work actually begins.

WSJ: Sorting Out Debt-Relief Promises

When this occasionally occurs by mistake or human error, every effort is made to withdraw the advertising immediately and no fee is paid to the media owner.

BBC: [an error occurred while processing this directive]

And with regard to this, obviously the bank in question speaks for itself in terms of the decisions it made originally to announce the fee and now to withdraw it.

WHITEHOUSE: Press Briefing