In this phase the call center as a business the important point of contact with the customer, every day, and a large number of customers in the interaction.

在此阶段呼叫中心作为一个企业与客户的重要接触点，每天都和大量的客户在进行互动。

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Speaking of the present theory and the practice condition, with the aid of the CRM system, the enterprise operation mechanism of "take the customer as the center" is an effective way.

就目前的理论和实践条件而言，借助CRM系统，实现“以客户为中心”的企业运营机制，不失为一种有效的途径。

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The model of Call Center is changing, as a mode of communication with customer.

呼叫中心作为一个与客户沟通的手段，其模式正在发生改变。

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For me it all begins with the customer, they are at the center of everything we do as a company.

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Customer contact center managers: Well-versed with cloud-based offerings such as LivePerson.

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Clever campaigns combined with new approaches- such as Cultural Movements which center on communication between brand and customer, can turn occasional buyers into loyal brand followers and active provocateurs in a movement that turns other consumers into the same.

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