They are just young and not fully mature as people." "That's why things go wrong, but the technology unto itself isn't necessarily a bad thing.

VOA: standard.2010.06.09

Today, when things go wrong for a company at the FDA, the public is reliant on the company to explain why things went wrong.

FORBES: Bringing Sunshine Into The FDA's Black Box

Zappos knows that things go wrong all the time, which is why its return policy is front and center on its Web site.

FORBES: Magazine Article