TROX China also launched an overall quality management system(TQM), which includes controls of all aspects, from raw material, production processes, to customer service, on-site service and delivery.

质量不只是产品的质量，还包含原材料质量，服务质量、现场管理、供货时间等生产的整个过程质量。

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The agreement also includes a customer relationship management (CRM) plan for the RFU, which should allow the governing body to better understand information it has about rugby fans.

BBC: RFU and IBM in launch of fan analytics service