What is it about your product or service that the customer really wants?
什么产品或者服务才是你的客户真正想要的?
The second step is to truly understand what your customer wants from you — and doesn't want from you.
第二步,真正的理解你的用户想要从你这里得到什么,不想得到什么。
Your mind might find several excuses to tell you what your heart wants is impractical, but that’s just your conditioning speaking.
你的脑可能会找到几个借口,告诉你你的心所想要的是不切实际的,但那恰是你的条件作用在说话。
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