It also means we need to involve the customer or customer representative in the project to ensure we understand what their needs are.

优先级的排列还意味着我们需要在项目中加入客户或客户代表，来保证我们理解了他们的需要。

youdao

We believe one way to improve our customer service is to put ourselves in the clients' position, so we can understand their needs better.

我们认为提高客服满意度的一个方法是设身处地的为客人着想，这样我们才能更加理解他们的需求。

youdao

We listen to: heart to listen, understand customer needs and difficulties.

我们倾听：全身心倾听，领会客户的需求与困难。

youdao