We are still made for jungles and savannahs but we interact more with iPhones and computer screens than anything else.

我们依然能够适应丛林和草原，但是我们接触的跟多的确是iPhones和电脑屏幕。

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We as humans have a stronger sense of trust of those that we interact with more frequently.

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This year's theme, "Shared Norms for the New Reality, " is about reprogramming the world so that the way we interact and do business is more inclusive -- lofty ambitions indeed.

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But as a citizen, I think this little episode has more to tell us about how we interact with public services and about how they respond than first meets the eye.

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