However, those that do need to make sure that they never are wasting even a second of customers' time.

然而，那些人确实需要确定他们不会浪费甚至第二次顾客的时间。

youdao

How did we get to a point where a company thinks it can improve its prospects by wasting customers' time?

FORBES: Hurry Up And Wait

Developers should focus on their paying customers and stop wasting time and money on non-paying customers.

FORBES: DRM Hurts Companies More than Piracy, Developer Argues